Classic City Tours
e: info@classiccitytours.com | t: +44 207 376 0680 | m: +44 7956 532 158
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Terms and Conditions

Tours

Our terms and conditions are here to help you.  At Classic City Tours Ltd we want you to feel confident about booking any of our services. Please take just a few minutes to familiarize yourself with our T&C.

No Smoking Policy. We have a strict no smoking policy in or around all of the cars. Also no food or drink is to be consumed in any of the vehicles unless by prior arrangement and consent by Classic City Tours Ltd.

Acceptance Of Services. Customers accepting our service verbally or in writing are entering into a legally binding contract.

Provisional Bookings. Bookings will be held as a gesture of good will provisionally for a maximum of 5 working days, bookings are only confirmed once a deposit has been paid. Unconfirmed bookings after this period will be made available to other enquirers.

Payment. For tour bookings full payment is required on the day of the booking.

Cancellations.  If a cancellation has been made for a tour, prior to one week before the booking a refund will be given, a charge of 10% however, will be charged as a cancellation fee.

Multi Car Bookings. If two cars are booked together for the same date then a 10% discount will apply.  Discounts are given at the discretion of Classic City Tours Ltd.

The Booking Price. The Booking Price is the price quoted once a route and all requirements have been established with Classic City Tours Ltd and the Client. Our price will always be quoted as an all inclusive price and is the price you will pay therefore no VAT or hidden charges will be added at a later date.

How to pay. We accept bank transfers and credit card payments (5% surcharge will apply for transfers and the use of American Express).

Discounts. Only one discount will be given per booking at the discretion and agreement of Classic City Tours Ltd.

Breakdowns. In the unlikely event of a breakdown prior to the booked service Classic City Tours Ltd will if possible supply a replacement vehicle from the available vehicles. If the supply of another vehicle is not possible a full refund will be given. Should a breakdown occur during the booked service and Classic City Tours Ltd is unable to complete the booking where by not taking the specified passengers to the agreed destination a full refund will be given. Classic City Tours Ltd will not be held responsible for any inconvenience or disappointment caused by the unforeseen circumstance of a breakdown.

Bad Weather/Road Conditions. Classic City Tours Ltd reserves the right to cancel booked services without notice due to bad weather conditions including snow, ice, fog etc. Classic City Tours Ltd will not be held responsible for any inconvenience or disappointment caused by the unforeseen circumstance of bad weather or road conditions.

Booking Refusal.  At Classic City Tours Ltd we reserve the right to refuse a booking. We also reserve the right to change a booking when circumstances are beyond our control which may result in another vehicle being offered or a full refund being given. At Classic City Tours Ltd we observe a zero tolerance to intimidating behaviour from customers. Any form of violence, bad language and anti-social behaviour towards any member of the Classic City Tours Ltd team will not be tolerated and will result in a booking being terminated with immediate effect.

Damage by Customers. Customers must note that they are liable for any damage caused to the vehicles or loss of any property belonging to Classic City Tours Ltd by themselves or any of their party. Classic City Tours Ltd will further invoice the customer to cover any damages caused to the vehicle.

Loss of Belongings and Injury. Vehicles are checked for passengers’ belongings at the end of the required period of service. However Classic City Tours Ltd will not accept any liability for any belongings lost or damaged by the booking party whilst using its services. Classic City Tours Ltd will not be liable for personal injury or fatalities, in or around the vehicle.

Children.  Children under the age of 12 or under 4’5” (135cm) tall, at the time of the event, are required without exception, to travel supervised and with a specialized children’s car seat, provide by Classic City Tours Ltd, in the rear of all of the Classic City Tours Ltd. Children between 4’ 5” and 5’ at the time of travel may travel in the rear of any of the Classic City Tours Ltd vehicles with a specialized children’s seat belt and supervision. Children are the responsibility of the booking party at all times and must always be escorted by a responsible adult.

The Customer. The customer is the person making the booking and who is solely responsible for booking. Any amendments or alterations to the booking must be done in writing by the customer.

 

Weddings

Please note that the wedding terms and conditions are the same as that of the tours. The following conditions however, are specific to weddings.

Deposits. A non refundable deposit of 50% of the total booking fee is required on booking.

Payment. A deposit is required on making a booking for weddings, the balance is then due 3 weeks prior to the wedding date. If a booking is made 3 weeks before the event then the full balance must be paid on booking. Please note that wedding bookings, where the final payment has not been received 3 weeks prior to the event, the booking will not go ahead.

Complimentary Gift. A complimentary bottle of champagne is given on the day of the wedding, and only one per booking.

Booking Changes. Minor changes to a bookings details i.e. times, ribbon colour, champagne are non chargeable. Greater changes to a bookings details i.e. venues, pick up points, number of trips, are chargeable with no exceptions being made. Should the customer require changing the date of the original booking this will inccur a 10% surcharge plus any further additional costs due to extra mileage and or time required.

Cancellations. Cancellations must be done 5 weeks prior to a wedding event otherwise the client will be asked to pay the full outstanding balance. A full refund will be given minus the deposit if the cancellation is made within the 5 week period. All cancellations must be sent by email/writing, signed and dated, outlining the booking, the cancellation with reasons for the cancellation by the person who made the booking. A letter of receipt will be sent out by Classic City Tours Ltd. Postponements are deemed as cancellations and will be treated in the same way.

 

Tickets

London VIP Tickets is a member of The Association of Secondary Ticket Agents (ASTA). We specialize in concerts /theatre tickets etc., also exclusive VIP parties’ tickets.  We are affiliated with promoters and other ticket brokers, also endorsed by ASTA.

Please note that once tickets have been ordered and paid for, they cannot be cancelled or refunded.  London VIP Tickets will not be held liable for the loss or theft of tickets. Please be advised that WE CANNOT DUPLICATE TICKETS under any circumstances.

If the event is cancelled by the artist or promoter only the face value of the ticket will be refunded.

Although we will endeavor to inform our customers when an event has been cancelled or rescheduled, it is however important that before you embark on your journey, you ensure that the event has not been cancelled or rescheduled as London VIP Tickets will not be liable for related costs such as travel and hotels.

 

Delivery of Tickets

London VIP Tickets will make every effort to deliver your ticket/s as soon as possible usually, in some cases dispatched two weeks before an event via registered post. 

Terms and Conditions. At Classic City Tours Ltd we reserve the right to amend our terms and conditions at any time.

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